The Meter Replacement Project, replacing all 800+ meters throughout the District, is estimated to take five years. Current practice requires a person to open the meter box, view the meter and handwrite the reading. Then hand key all readings into the invoicing system. The new meters will allow reading the meters through radio frequencies that can be conducted by driving through the neighborhood. Meter reads are then uploaded to the billing software. The current mechanical meters slowly lose their calibration and tend to under report, especially low flows over time. The new ultrasonic meters have no moving parts and typically remain within their calibration for their entire service life. The expectation is that water that is not being registered by the current mechanical meters will be measured by the 
ultrasonic meters. The new meters will increase reading accuracy and reduce water loss through leak management. During the meter reading process, the system will alert our operators to conditions such as a leak, burst pipe, no water, or tamper. We are looking forward to this upgrade.
Before shutting off the water and replacing each meter we will attempt to make contact by knocking on your door. If no one answers, we will move forward with the replacement. The replacement of each individual meter should cause less than one hour service interruption.
Due to the age of the water service lines in your area there is always a chance that the line could break causing a longer shut-off time. Breaks could also affect multiple residences. We will do our best to limit damage and will notify you should circumstance change. We appreciate your patience and cooperation as we complete this upgrade to your system.
METER INFO CODES:The info codes on your meter’s face show if any of the following occurred on your property in the last 30 days, such as a leak or broken pipe. Larger Info Code Graphic